Refund policy:

Grand E Store Refund Policy:

At Grand E Store, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 7-day refund policy, subject to the following terms and conditions:

Eligibility for Refunds:

  1. Timeframe: You have 7 days from the date of delivery to request a refund.
  2. Condition of Products: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition you received it. Products that show signs of wear, damage, or alteration will not qualify for a refund.
  3. Non-Refundable Items: Certain items may not be eligible for a refund, including:
    • Perishable goods
    • Personalized or custom-made products
    • Gift cards
    • Downloadable software or digital products

Refund Process:

  1. Initiating a Refund: To request a refund, please contact our customer service team at [Customer Service Email] with your order number and a detailed explanation of the reason for the refund request.
  2. Return Shipping: Customers are responsible for the cost of return shipping unless the product received was damaged or defective. We recommend using a trackable shipping service for your returns.
  3. Inspection and Approval: Once we receive the returned item, our team will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

Exchanges and Store Credit:

  • If you wish to exchange a product for a different size or color, please initiate a return and place a new order.
  • In some cases, we may offer store credit instead of a refund, based on the circumstances of the return.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will arrange a replacement or refund at no additional cost to you.

Contact Us:

For any questions or concerns regarding your order or refund, please reach out to our support team at:

  • Email: grandestore00@gmail.com

Thank you for shopping with Grand E Store !